Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (85)

Relevance
Selected Relevance
Wifi calling works only sporadically on iphone

The text below is copied from the "Wifi calling on and off" posting that is now categorized as "solved".  It is not solved.  There are multiple people on the thread who have disabled wifi assist, attempted to use wifi calling in airplane mode, and opened up apps requiring wifi before making phone ca

Questions

1K

4

0

Where is the chat button on AT&T?

I have very poor service and would like to chat and make things easier for me and the other person on the other end.  I see the available times listed, but no chat live button anywhere I can find.  Am I overlooking this feature on the AT&T website?

Questions

814

6

0

0

iPhone to Android SMS/MMS text fails when using WiFi Calling

Hi all, I am having an issue sending text messages to Android users from my iPhone 8 on iOS 12.2. I get a "Not Delivered" error and can only resend when I move into cellular range again. The issue only occurs when WiFi Calling is enabled and there is no cellular signal. My wife's identical iPhone 8

Questions

184

1

0

0

Help my microcell stopped working and I don't have a smart phone (can't do wifi calling.)

We have a post paid shared data plan 2 phones (and we basically don't use the data but are forced to pay for it because hubbie got a smart phone.)  We are in Central Florida USA but in a location with very poor signal.  I don't have a smart phone, I still use a pantech renue (it is small and rugged

Questions

86

2

0

0

WiFi Calling Location Privacy

I was wondering if when I use Wifi Calling what type of data ATT stores on you (e.g. cell tower data, IP Address, call-time etc.).  Thank you in advance!

Questions

199

1

0

0

Ref new AT&T Plans (port in from TMobile)

Coming from Tmobile carrier unlocked galaxy S9 to AT&T $65 unlimited plan ($45 with auto pay). Lots of questions but want to be fully informed and feel many people can benefit from these answers! Please note these questions are specific to working with an unlocked tmobile device.-Will the following

Questions

524

4

0

0

Samsung s10e unlocked & not AT&T branded will work with Wifi calling?

Does anyone know if new Samsung s10e unlocked by manufacturer & not AT&T branded will work with Wifi calling?Thanks,

Questions

689

2

0

0

Wifi Calling enabled but not working on Note 4

Hello.  I've gone through the steps on activating Wifi calling on my Note 4.  I've seen instructions on how to reset the cache in the Application Manager settings, but I do not see the app.  I see Phone, but not WiFi calling app.  I have already reset my phone a number of times but still unable to c

Questions

3.8K

3

0

0

WiFi calling can’t turn on due to e911 address

Hello,     I cannot enable WiFi calling on any of my iPhones (6 & 7).  I get to the point where it asks for my address and then it tells me that it is not a valid address.   Wi-Fi CallingVerify Emergency 911 AddressNeed valid addressTo enable Wi-Fi Calling, we have to have a valid address. We can't

Questions

3.2K

1

0

0

Wifi Calling: Address Not Found in e-911 database

Just moved to new address (new construction) and I can't seem to get the wifi-calling enabled on my phone because the address is not found in the e-911 database.  We have already submitted our address to the USPS.  How can I get this updated with AT&T and/or the e-911 database?

Questions

1.8K

1

0

Wifi Calling on Unlocked Phones?

AT&T had announced that once HD Voice and Wifi Calling was deployed in locked phones they would start rolling it out to compatible unlocked phones.  Is there any word on when the deployment to unlocked phones will start rolling out? Background... In recent travels I found AT&T cellular coverage spot

Questions

23.2K

86

0

NumberSync issue? Cant use wifi calling on my new series 4 Apple Watch

Hello. I got a new Series 4 Apple Watch. I spent 5 hours on the phone yesterday with both ATT support and Apple support trying to figure out how to get the wifi calling feature to work. I need this feature because cell service at my house (silly, my house is very close to downtown Fort Worth) is poo

Questions

357

7

0

0

Any Xiaomi Fully Supported on AT&T

I have been looking at a bunch of Xiaomi phones. Many of them don't have the important LTE 17 band, some even lacking 12 and others. On top of that, I now read that phone like the Mi 9, etc won't even offer LTE, not to mention VoLTE, etc. Then again, when you look at famous tech reviewers like Linus

Questions

2.1K

2

0

0

MMS does not work when Wifi Calling Activated

Samsung Galaxy S10 I was having a ton of trouble receiving picture messages (MMS) whenever Wifi Calling is active.I tried Stock Samsung Messages app, Textra, and Google Messages. (currently still using Google Messages) My home has horrible reception (outside great, inside horrid), so after Wifi call

Questions

16.2K

53

wifi calling HELP !!!!!

samsung 6sI changed my number yesterday.  wifi calling not working, it says Provisioning Failed.I cannot click on the link to verify 911 address?! I cannot make calls.  I live in boonies, no calls without wifi. Ellen

Questions

144

0

0

0

Is the MicroCell still being sold

I really have two questions.  1) Is the MicroCell still being sold? 2) Is the MicroCell any more reliable than WIFI calling?  WIFI calling has obviously been a bust. I have been told that there are a few known issues, but I can't seem to get any consistency out of it. I am curious if the MicroCell w

Questions

715

13

0

0

AT&T Wifi Calling Anomaly

I am having a strange problem with at&t wifi calling. It works everwhere except my home. I have stood in the at&t store and it works perfectly. I have used it inside large retail stores and it works perfectly. I have used it local restaurants and have no issues. When I get home, however....nothing.

Questions

440

2

0

0

Samsung Galaxy S6 not giving me Wifi Calling option

This wasn't an issue until we moved and now we have a horrible signal in our home.the S6 supposedly supports WIFI calling and I was told we could use that when we are at home but the option is missing from the settings menu. Note: this phone was purchased several years ago from best buy as an unlock

Questions

752

1

0

0

Wifi Calling with LG G3 D850 (ATT) compared to D851

Hi I need an advice for buying LG G3. LG G3 has got two US models: D850 (ATT) and D851 (Tmobile) I see that D850 offers wider range of frequency bands supported compared to D851. Any idea whether  D850 would support the wifi calling-based connectivity when used with service that supports wifi callin

Questions

1.8K

1

0

0

MMS won't send over Wi-Fi with Verizon phone

I have a Verizon Galaxy S9 plus and my mom has the S8 Plus. Both phones are Wi-Fi calling capable which also includes WiFi messaging. I have no problem sending MMS when I'm on a public Wi-Fi network but when I'm at home it just sits there forever and finally fails. I've tried turning the security of

Questions

215

0

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.